FAQs
Frequently Asked Questions (FAQ)
Patient Overview
How do I book an appointment?
You can book an appointment through our Booking page. A QR code on your site Flyer will take you directly to the Landing Page and/or Booking Page. (A hyperlink link will also be provided), or you can call us directly to schedule.
What is a waitlist?
Once all appointments for the day have been filled, a Waitlist slot can be booked. Being waitlisted means you will be scheduled for service as soon as an available appointment time/day opens up. A Waitlist Appointment does not guarantee you will be seen.
Are there any preparations required before my appointment?
Patients must have their member ID by the time their appointment comes around, or they cannot be seen
Why do we need forms to be filled out for a dental appointment?
We require the forms to be completed prior to your appointment to ensure a high-quality, efficient, and timely service.
What should I bring to my appointment?
Please bring your insurance card (if applicable).
Can I bring someone with me to my appointment?
Yes, you can bring a companion, but please note that space may be limited, and we may have specific guidelines in place for visitors.
Do you accept Cigna Insurance?
Yes, we accept Cigna PPO & DHMO.
What is the Cigna Customer Service Number?
Cigna Healthcare Customer Service at 1 (800) 997-1654.
Where can I find my member ID#?
Go to the Cigna website and log in to your account (Click on this link if you haven’t registered yet).
- Click on the ID Card tab. You will be able to:
- View a digital copy of your Member ID Card.
- Request a new hard copy be mailed to you.
- Print a paper copy.
What is needed to perform an MSK exam?
The patient must complete all history/pain questions before their appointment. This helps expedite the examination.
What should I do if I have trouble accessing the Booking Page?
If you experience technical issues, please call our support team for assistance.
Do you offer tooth polishing after cleaning?
No, our Dental visit is a basic, exam, X-ray & cleaning. Tooth polishing & additional services may be added at another visit with continuity of care.
What happens if I am late for my appointment?
If you are late, we will do our best to accommodate you, but please be aware that it may result in a longer wait time or the need to reschedule.
How long will the appointment take?
- Dental appointments typically take about 45 minutes.
- Vision appointments typically take 15 minutes.
- Biometric and Labs appointments typically take 15 minutes.
- MSK exams take approximately 45 minutes.
- Audiology exams take approximately 10 minutes.
What is the MSK exam?
We use an AI-generated platform that measures the patient’s flexibility and alignment of their body.
Can I ask questions about my results during my appointment?
It varies by service. Results of Biometrics and Laboratory and Audiology are given right after the examination while Dental, Vision and MSK are given after 48 hours from the day of service.
Do you take walk-ins?
Walk-ins are accepted during specific hours, but appointments are recommended to ensure availability.
What types of dental services are available?
Our dental services include exams, cleanings, and X-rays.
Do we get a report on the MSK Exam?
You will receive the reports within 1-2 days.
Can I transfer my records to another dentist?
Yes, we can provide a copy of your records upon request.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel your appointment through our Booking page or by calling us directly. Please try to do so at least 24-48 hours in advance.
What happens if I miss my appointment?
If you miss your appointment without prior notice, you may need to reschedule, and a cancellation fee might apply.
How do I get my test results?
Results will be provided within the specified timeframe for each service:
- Bio and Labs and Audiology: You will get results after the service.
- Dental, Vision and MSK: You will get after 24-48 hours from the day of service
You may receive them via email or through our online portal.
Do you provide referrals for specialists if needed?
For Dental, if there are referral from the Dentists. For other services,
yes, if needed, the patient will discuss it with the case manager/health coach.
What happens if the site’s schedule changes due to weather or other disruptions?
We will notify you as soon as possible via email, text, or phone call if there are changes to the schedule.
What if there’s inclement weather?
Our Mobile Clinic is equipped to operate in most weather conditions, but extreme weather may require rescheduling.
Can I refer to someone who is not covered?
Yes, you can, but please note that they will have to self-pay for the services if they are not under client insurance.
Frequently Asked Questions (FAQ)
Site Set up
Where will the pod be parked?
· Mobile Vehicle/POD: Typically in the parking lot at your site. Visit our website at https://accesscare.health/maps for the exact location.
· Pop-Up Events: The location will be shared in event flyers and provided before the event.
Do you need the area coned off?
Yes, we will cone off the area surrounding the expanded pod in advance.
Do you need restroom access?
Yes, we will discuss it on a call during Operations call.
Do you need any kind of power to operate?
No, we are self-operated. (Generator)
How big is your Mobile Clinic?
When closed its 8.5ft wide by 30ft long. And when it’s open/expanded its 16ft by 30ft long. 9.5 ft tall either way.
What is required from us to host the Mobile Clinic?
We will need a designated parking space for the pod, restroom access for staff, and clear communication for employee engagement.
How do employees book an appointment?
Employees can book appointments via our online booking platform, which we will provide as a QR code or link. Walk-ins are also welcome, but availability is not guaranteed.
Is there a minimum number of employees required to host the Mobile Clinic?
While there’s no strict minimum, we suggest hosting the clinic at sites with at least 50 employees to maximize engagement and impact.
What if weather conditions affect the clinic?
Our team monitors weather conditions closely. If severe weather is expected, we will coordinate with you to reschedule or adjust plans as needed.
Do you provide results during the visit?
Some services, such as biometric screenings, offer immediate results. For others, results are delivered securely to employees within 1-2 business days.
Do you offer health education or wellness resources?
Yes, we provide resources on preventive care, wellness tips, and actionable steps to maintain good health. These can be shared on-site or digitally.
How do you ensure employee data privacy?
We comply with all HIPAA and data protection regulations. Employee health data is securely stored and shared only with the individual and approved providers.
Can the Mobile Clinic accommodate shift workers?
Yes, we can adjust some of our operating hours.
How do you measure the success of the Mobile Clinic visit?
We provide post-event analytics, including appointment completion rates and employee feedback, to help evaluate the clinic’s impact.
Can employees without insurance use the Mobile Clinic?
Absolutely! We provide affordable self-pay options for uninsured employees.
Is there a maximum capacity for the Mobile Clinic?
Yes, capacity is based on the number of scheduled appointments, depending on the service offered.
How long does it take to set up the Mobile Clinic?
Setup takes approximately 20 minutes, including equipment preparation and safety checks.
Do you need assistance during the event?
No, our team is fully trained to manage the event independently, but site coordination is appreciated.